Refund Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you are not happy with your order, please read our refund policy below.

Refund Eligibility

To be eligible for a refund, your item must meet the following criteria:

  1. It must be within 30 days from the date of delivery.
  2. The item must be unused, in its original condition, and in the original packaging.
  3. Proof of purchase (order number or receipt) is required for all refund requests.
  4. Non-Refundable Items
  5. The following items are non-refundable:
  6. Opened or used products (including supplements, health-related items, or personal care products)
  7. Gift cards
  8. Clearance or final sale items

How to Request a Refund

  • To request a refund, please follow these steps:
  • Contact us at vtawell.service@gmail.com within 30 days of receiving your order.
  • Provide your order number, the item(s) you wish to return, and the reason for the refund request.
  • Once we receive your request, we will evaluate your case and notify you if a refund is possible. If approved, you will receive further instructions.

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If your refund is approved, we will process the refund to your original payment method.

Please note:

  • It may take up to 5-7 business days for the refund to be reflected on your bank account or credit card, depending on your payment provider.
  • Refunds are processed after the returned item is inspected and verified.

Partial Refunds

In certain cases, a partial refund may be granted (e.g., if an item is returned in used condition, missing parts, or with signs of damage).

Refunds for Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [your email address]. We will provide a prepaid return shipping label and issue a full refund or replacement, depending on your preference.

Refunds for Lost or Stolen Packages

  • We are not responsible for lost or stolen packages. If your tracking information shows the package was delivered but you did not receive it, please check with your local carrier or file a claim directly with the carrier.
  • If you have any questions or concerns about our refund policy, please don’t hesitate to reach out to our customer service team at vitawell.service@gmail.com